Take this job...please...part 1

[Eldora, Oracle of Alchemy]

This is an actual transcript of messages relating to the place I used to work.  This all got started because a customer tried to get in touch with me using Yahoo IM.  I told him my job was outsourced, which is true, I never said overseas.

I skipped 2 posts that were irrelevant.  I also skipped several posts that dealt with timeliness of downloads, it seems they were having problems with one of their processes the same week this all came out.

customer M

Date: Tue Aug 16, 2005  1:28 pm

I believe Eldora no longer works at company-deleted. I heard that they
shipped the technical stuff overseas. Is that true?


Staff H

Date: Tue Aug 16, 2005  1:45 pm

Eldora is no longer with the company but it is ABSOLUTELY untrue that tech
support has been shipped overseas. name-deleted still works in the Technical Support
Department. They are now simply located in another office, however, are
still located in Davison, Michigan. They are simply across town from the
Sales office.


customer R

Date: Tue Aug 16, 2005  11:45 pm

...did Eldora go overseas? who's name-deleted? are they related? why are they
located in another office across town?


staff H

Date: Wed Aug 17, 2005  9:30 am

No, Eldora did not go overseas, she simply no longer works for company-deleted.
name-deleted works for Tech Support and has for years. No, name-deleted and Eldora are not
related. Finally, our lease was up on our previous building. Therefore, the
Billing Department was moved into a smaller space while the Technicians were
upgraded to a larger space. I'm not sure why any of this is of relevance.


customer C

Date: Wed Aug 17, 2005  9:53 am

Regarding why it is relevant.
I can't really speak for others, but I think that there are two reasons why
it is relevant:

First, people (including me) depend on company-deleted. I (and expect many
others) know that smaller companies come and go. Change makes us nervous.
We need confirmation that company-deleted will continue to provide the same
level of products and services as before.

Second, in this small community, relationships develop between customers and
vendors. When the relationships are severed, it's uncomfortable.


customer L(this was a customer who is a pain in the ass and I didn't get along with, hehe)

Date: Wed Aug 17, 2005  12:16 pm

I agree with this email from <name deleted>.

If she was let go, you folks have made a big mistake. She was the best tech
support person you had.


customer P

Date: Wed Aug 17, 2005  12:51 pm

staff H wrote:

 "I'm not sure why any of this is of relevance."

Simply because we liked Eldora and we will miss her .. Pierre


customer B

Date: Wed Aug 17, 2005  1:47 pm

Thank you, Pierre. Put me in your corner. I'm sure most will wish
Eldora the best wherever she goes or whatever she does and feel
fortunate we had as much dedicated attention from her as we did... It's
unfortunate a few haven't come to grips with the generally accepted fact
our world is geocentric, not egocentric.


customer P

Date: Wed Aug 17, 2005  4:03 pm

She also contributed a phenomenal amount of help and assistance to the list
over the **years**.

I am not sure if the lull on the list is due to her leaving the company or
not.


customer M

Date: Wed Aug 17, 2005  7:50 pm
I heard from a reliable source that her position was
'offshored'.


customer L

Date: Wed Aug 17, 2005  8:30 pm

If her position was offshored, that was a bigger mistake. I have difficulty
dealing with offshore tech support. The reason is that these offshore types
are not familiar with English. They are really speaking their native
language using English words. Their pronunciation is usually very poor.

A manager should not just look a a persons salary, they should also look a
the persons productivity. I have seen a number of cases where people have
been laid off because they were "too expensive". Eventually they were
replaced by 2 or 3 people at a higher total cost then the "expensive"
person.


customer M

Date: Wed Aug 17, 2005  8:36 pm

I was laid off 2 years ago and am yet to find a job. I am
a technical type...over 50..you know. They expect you to bust
ass when you are younger..and 'reward' you with increased benefits
as you mature through there system..then when times get tough..they
lay you off because you are more expensive and at the end of the
year they give a % of all the layoffees salary to the CEO prick as a
bonus...and his bonus along is several times more than you've been
paid cumulatively in the past 20 years!!