The Richard Nixon school of ballet and the arts / Re: Open Bar: We hacked the DNC and all we got are these lousy emails« on: August 19, 2016, 07:45:03 am »
We use the Pi for demoing kits, and you can use it quite well with some sensor modules with modbus/fieldbus. But its not a product for redistribution, there are issues with them on scale, its an amazing piece of kit, but it's a hobbiest tool.This last weekend, we had an email issue involving a few hundred Virtual Desktops. We submitted a high priority ticket to a resolver group along with a pager alert. After they bullshitted in a 500 dollar conference call, they decided to close the issue because we (The Service Desk) had a half-functional workaround. So we submitted a new shiny high priority ticket with more information on the issue, along with a blunt statement about the fact that it was going to drive call volume on Monday, and that it could be a potential disaster. The team kicks it back to us to resolve and says it's not their issue, and that it was determined that it was [Insert another team's name]'s issue during the 500 dollar conference call. Why they decided to leave that fact out when they originally closed the issue, I have no clue.
Either way, we open yet another high priority ticket (Wow, this is costing them a lot of money by this point) and send it over to the team that it was supposed to be with, with even more information. They took one glance at the ticket notes and called the EXAMPLE user with the issue, and closed the ticket on the basis that it was resolved for that person.
At this point, my team is risking dropping calls over this issue, so we're all pretty frustrated. So, we re-open the ticket right away, and send it back to them WITHOUT the pager that alerts the team of the ticket (It doesn't matter, they're supposed to be monitoring their queues anyways). Of course, it sits there the rest of the day without being touched. Not until Monday, anyways.
On the weekends, we don't have extremely high call volume, so I spent the time in between phone calls researching the issue. I ended up figuring out exactly what went wrong, and sent the solution to the team with the ticket. I also sent an email to my supervisors alerting them of what was going on, as well as a pre-setup email blast ready to be sent to MY team on how to deal with the calls.
As predicted, Monday rolls around, and my team gets SLAMMED with calls. They use my email blast, and things go a little smoother.
The guy who had the ticket breach (The agreed upon resolution time-frame for the high priority issue wasn't met) on his watch must've had his ass handed to him over it, because he was going back through 30 or so tickets, personally, to make sure that each person that was affected had their issue resolved.
Perfect timing for my conversion to a non-contractor employee status. Just a few more incidences where I resolve an issue that's thousands of dollars above my pay-grade and I'll have enough under my belt to bargain for a higher position right out of the gate. Good thing is, I usually do this very thing once a month or so. So I'm pretty stoked.
Kinda wonder if we work for the same company.
Atos? NSC Global?Boss got a data logger unit, wasn't logging data. Opened it and found a mostly empty box with a raspberry pi inside.
I just pictured a 90s cell phone looking contraption being opened up, and it's literally empty with a Ras-pi banging around in the case, not attached or connected to anything.
Nope, not Atos or NSC.
It looked like beige box with some ports on the side, and a 90's cell antenna. The pi was in a bracket to hold it in place.